I work in retail.Today, a woman brought back a pair of gloves she had bought. Shed claimed shed never worn them, even though they were dirty and had a hole in one of the fingers. She had no reciept and demanded a refund. She stayed with me for an hour to argue her case, and eventually left telling me her husband would be in to see me.WTF!??Can you relate???
      Answer1:Oh yes, they are moody b@stards!
      Answer2:Answer once, answer succinctly and move on.
      Answer3:Haha i remember customers like that. Use to work in a phone shop. One time i sold a £300 nokia and the guy came back with it and ORDERED me to give him back his money. I would have no problem but the guy through away the box... : |... Its the people you wanna help but you cant cuz they just make it hard on you.Eventually you just goto forcibly remove them.Ps I feel your pain lol
      Answer4:Yes! Oh my god, you have no idea what dumb stuff they come up with where I work. I cant even pick one to relate to youThese make me chuckle http://notalwaysright.com reminded me there are worse customers
      Answer5:i suggest you take it back if you can return to manufacturer and, if she is your valueable customer. otherwise, explaine to her nicely , even her husband comes to you. it obviously that the glovers are damaged by her.talk nicely! do not be angry about it!you will meet different customers everyday if you are in retail business!